1 reviews | Active since Jun 2019
A jacket i bought in June from capeunion mart in gateway.
I was totally dissatisfied with the explanation and rrasons i got from the gateway staff when i tried to return my jacket. In June 2025 i bought 4 old ***i jackets for an amount of R3000. I discovered that after i washed the jacket it had two holes and after another wash it two more holes. I then decided to take the jacket back to gateway capeunion mart but i was told that i must pay exactly the same amount i paid when i bought the jacket from new which is R600 or R150 for each whole. I told the staff member at capeunion that i wont be able to pay twice for the jacket i bought 5 months back. The other jackets i bought on the same day i still in good condition but i also washed them. One of the staff members (Bret) told me write in my face that it was my fault that the jacket had four holes. I always buy jackets at capeunion but this time i was so disappointed at the treatment i received because he also told me to call head office and asked him one must i call head office when am at their shop. He told me to take jacket back and wait for his call because he was going to email the pictures but i told that i drove 2 hours to be at gateway. He was not concerned about what i was saying to him but he was concerned about making his point and blaming me for the holes in my jacket. I left the jacket at gateway capeunion mart shop because its no use for me to have the jacket with those holes. I personally think that i was ****med by capeunion mart because paying for the same jacket twice is not fair.
