6 weeks of driving back to forth, phone calls and still no watch strap!

<p>My son wanted to order a watch strap for his Runnner 2. We went into the CUM at Canal Walk and spoke to Keanau who said it was no problem that it would take 1-2 weeks. We told him our colour choices which were very broad. (anything except purple or pink) and waited for the call to come and collect and pay for the strap.</p> <p>A week later he called to say that if we wanted to order the strap we needed to come into the store and pay a R200 deposit. This already annoyed me as CW is 20kms from our house and we were certain that we wanted the strap - why didnt he ask for the deposit on Day 1 when we were standing in front of him?</p> <p>Two weeks later I finally had a chance to go into the store and pay the deposit. Keanau wasnt there but I paid and got given a receipt for a green strap as according to the store manager now this was the only colour available (remember, we dont really care about the colour unless its purple or pink.)</p> <p>10 days later I got another message from Keanua now saying that I needed to come in and collect my R200 as they dont have any green straps but if I wanted a blue and white one I can call him back.</p> <p>Long story short after 3 - 4 calls back and forth and sometimes being passed on to 3 different people in the store, I still dont know if we are getting a strap or not? Why is it so difficult to order something so simple? How many times do I have to drive into Canal Walk ? My petrol will be more than the ultimate price of the strap?</p> <p> </p> <p>Also, in my last call with someone at the store, they were extremely unhelpful - I am still waiting for the promised call back.</p>