mW
moegamat W
1 reviews | Active since May 2011
07 Mar 2016, 11:51
5 way guarantee fail
After store manager refused to exchange defective hiking trousers (only worn once!) for a new pair, we booked in the trousers for repair as a refund is of no use to me. Four weeks later and have received ZERO feedback your so called 5 way guarantee has failed miserably. Cutomers beware , unles you are foreign and not of the local crowd avoid Quay Fair Cape union Mart at all costs!
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Cape Union Mart's replyOfficial
07 Mar 2016, 12:21Hello awza,
Our sincerest apologies for the lack of communication with your repair as well as the experience you have had in store. This is certainly not the experience we would want any customer to experience when in our stores.
We will be in contact with you as soon as possible with an update on your repair.
Once again our apologies for this experience.
Kind regards
The Cape Union Mart Team
Our sincerest apologies for the lack of communication with your repair as well as the experience you have had in store. This is certainly not the experience we would want any customer to experience when in our stores.
We will be in contact with you as soon as possible with an update on your repair.
Once again our apologies for this experience.
Kind regards
The Cape Union Mart Team
Cape Union Mart's reply07 Mar 2016, 12:21
Official
Hello awza,
Our sincerest apologies for the lack of communication with your repair as well as the experience you have had in store. This is certainly not the experience we would want any customer to experience when in our stores.
We will be in contact with you as soon as possible with an update on your repair.
Once again our apologies for this experience.
Kind regards
The Cape Union Mart Team
Our sincerest apologies for the lack of communication with your repair as well as the experience you have had in store. This is certainly not the experience we would want any customer to experience when in our stores.
We will be in contact with you as soon as possible with an update on your repair.
Once again our apologies for this experience.
Kind regards
The Cape Union Mart Team