3 months to fix a bag!?!?

<p>I've had my backpack for 6 years now, but I've only used it on 3 trips, so I was very surprised that some stitching had come undone and that the daypack's waterproofing shell was peeling off on the inside during my last trip in August last year.</p> <p>I'd emailed Kway in September and was told to take it in for repairs at a Cape Union. I did this on 8 October and was contacted some time later to tell me about the cost which I'd assumed would be for the manufacturer. I emailed Team Kway again and got a response from Zainab Samuels on 11 November asking for the repair number and store location where I'd dropped the bag off.</p> <p>Needless to say that that was the last correspondence from their side. I have sent 4 messages since with no reply and also no idea what's happened to my bag...</p>