western cape tourism

Western Cape Tourism has taken no action against booking.com nor have they made any attempt to contact me. The lack of responsibility will not be tolerated SEE BELOW the only response.

Theodore Luthuli <***> Attachments Thu, Oct 19, 3:02 PM (7 days ago) to me

Our ***-***

19 October 2023

Dear Mrs Kissoon,

YOUR COMPLAINT AGAINST Booking.Com

We acknowledge receipt of your complaint on 17 October 2023, which does not fall within our area of jurisdiction, as set out in the Code of Conduct, so we cannot deal with it, for the following reason:

Another Ombud Jurisdiction

The matter has, however, been referred to Tourism Complaints Officer in the hope that they are able to assist you.

Kindly correspond directly with Tourism Complaints Officer in future.

Their contact details are:

Telephone: ***

E-mail: ***

Yours sincerely

Theodore Luthuli

Customer Service Consultant

For: Consumer Goods & Services Ombudsman