Never advertise with Cape Town Tourism

As a small business owner in the tourism industry, I made the mistake of advertising with Cape Town Tourism. I signed up for a year in 2020 at quite an expensive monthly fee. For the first 3 weeks, they didn't manage to put my business on their website (one of the main services). The services were also supposed to include my brochures to be displayed in three different Cape Town Tourism offices. During the first few months they did not display the brochures in the central Cape Town office, with the excuse that they are moving location (which never happened). Then Covid broke out and all the offices closed, without me paying any less for the services. At the end of my contract, I wanted to get my brochures back from them, which cost a lot of money and was never displayed. But they "didn't have any". I contacted several different people, tried for months to find my brochures, but they simply said they don't have them and afterwards ignored all e-mails from me. I have given up on retrieving my brochures, but I will never try to advertise with them again. Terrible service and not one single client came from them. Even though my contract started in 2019 December, the busiest month for tourism in Cape Town. Terrible experience. Non-existent service. Just stay away.