Very poor service from Cape Town Sat

The feedback from Cape Town Sat is SHOCKING!! In fact, it is non-existent!!!

Last week Friday I searched the internet for a DSTV-accredited installer in the Bellville area. We wanted to have XtraView installed at our flat. I came across Cape Town Sat, and sent them an enquiry via their website. I received an almost immediate response, and, at the time, I thought, "great! The response is quick, which is encouraging".

Even their willingness to assist us immediately was impressive! The installers were at our flat on Saturday morning 21/10/18 at 11:00 & I was even more impressed. They said 11am, and they were there at 11am....

The installation was done, and the service seemed to be working as it should. The cost for the installation was R900.

On the Sunday, the signal was lost (E48-32 error code) and after a lengthy time on the phone with DSTV, they advised us to get the installers back to the flat. We then requested that the guys return to attend to the installation. Well, here's where the wheels fell off (so to speak)...

I called them on Monday and the gentleman, Mark, with whom I was dealing all the time, said he would have the guys out again that very day. However, that never happened. I had to call Mark numerous times, and each time he would promise that the guys would call me, and each time, no response. I even ;left a message on the website, to ask that someone call me to get the matter attended to. Well, I was eventually able to get Mark to made arrangements to have the guys out on the Tuesday morning @ 10:00. This was again what Mark promised me.....and again, NO SHOW! At 12pm I was furious, and called him again, this time I did not beat around the bush. After threatening to go to Hello Peter, and various other avenues of complaints, the installation was finally completed.

I was then advised that we were supposed to receive a receipt for the installation, which would act as a "warranty" of sorts. I requested this from Mark, and again, he promised that he would get this to me, and again I am waiting!

In my opinion, I feel that the initial contact did not give me the fuller picture of just how bad the follow-up & after-fitment process is. It's like figuratively "pulling teeth with no pain****ers"!!! If I knew this would be the case, I would have NEVER used the service, and would have gone with another installer.

I would NEVER recommend their service to any person ever, unless you like poor service!