EXTREMELY BAD CUSTOMER SERVICE

I WAS BOOKED AT THE HOTEL FOR 2 WEEKS BUT HAD TO RETURN EARLIER BECAUSE OF UNFORTUNATE CIRCUMSTANCES(MY DAD BECAME VERY ILL AND THE CLINIC SENT HIM HOME ,THERE WAS NOTHING ELSE THEY COULD DO FOR HIM).I ALSO HAD TO CHANGE MY FLIGHT.I REQUESTED A REFUND DUE TO THE NATURE OF MY PREDICAMENT,THEY AGREED TO REFUND ME.I DID RECEIVE A REFUND BUT NOT THE WHOLE AMOUNT STATED IN THE INVOICE THAT THEY GAVE ME.ITS A MONTH LATER AND I HAVE RECEIVED NO JOY OR FEEDBACK FROM THE SO CALLED MANAGER MR.MANNY WHO I MIGHT ADD DOES NOT KNOW HIS JOB VERY WELL.MR WALKER E-MAILED ME FOR MY BANKING DETAILS WHICH I SUPP**** PROMPTLY BUT WHENEVER I CALL HE HIS NOT AVAILABLE OR JUST DOES NOT BOTHER TO TAKE MY CALL.THE REFUND WHICH IS A DEPOSIT FOR THE HAIRDRYER THAT I REQUESTED(THEY CHARGED MY CREDIT CARD WITHOUT MY PERMISSION,WHICH I OVERLOOKED SINCE I WAS STAYING AT THE HOTEL) I WAS UNDER THE IMPRESSION THAT I WOULD GET MY MONEY BACK IMMEDIATELY I RETURNED IT, BUT THIS WAS NOT THE CASE,ALSO THE BALANCE WAS FOR PARKING WHICH I PAID IN CASH.THE OTHER COMPLAINTS I HAVE WITH THIS HOTEL LIKE THE FACT THAT I PAID ALOT OF MONEY(NOT WORTH IT, BUT WE WERE AWAKENED EARLY EVERY DAY DUE TO KNOCKING AND DRILLING ETC.