#CapeTownRitzHotelMustFall

<p>I had booked for accomodation with this hotel in April 2016 for December 2016 then towards the end of November 2016 I got an email from the management that they cannot accomodate me for the days I had requested for in December because they are undergoing renovations! (Really? Seriously? You only knew this in November only!!) I was absolutely annoyed and upset with this email and decided to call the hotel because they had also mentioned that my booking was moved to another hotel and when enquiring with (that hotel I was supposedly moved to) turns out they had no idea about what I was talking about so they were actually being dishonest with me. Firstly, it took forever to get hold of them and it is still a mission today! They promised to give me my refund but still I wait! Their service is horrific and I will NEVER recommend anyone to stay with the Ritz Hotel in Cape Town as they are full of nonsense and are *****! Because of this incident I have had to look for alternative accomodation in Cape Town and it is much more expensive at this time of the year, I am disgusted and appauled by this hotel and I think they should not bother finishing their renovations as it will be pointless because I will ensure that the public knows just what kind of people they are. I still want my refund and if I do not get it, I will take this to the press and I will be calling on the show Speak Out to expose this hotel!! </p>