Terrible Service and Zero Accountability

I have had an extremely frustrating experience with Cape Town Property Group. For months, I have been logging basic maintenance requests for the apartment I am renting, including cupboard doors falling off, plumbing issues, power trips, and even something as minor as a light bulb replacement. Despite repeated follow-ups, emails, and calls, very little has been resolved.

Every time I ask for updates, I am either ignored or told that they are “waiting on the landlord’s approval.” This has become a convenient excuse for their lack of urgency and accountability. Even the simplest issues take weeks, sometimes months, to be addressed, if they are addressed at all.

What is worse is the constant back and forth with no clear communication, no timelines, and no responsibility taken. I am paying a premium in rent but living with ongoing maintenance issues that make the apartment feel like a construction site.

Cape Town Property Group has shown a complete lack of professionalism, urgency, and care for tenants. Everything is a fight, and nothing goes smoothly. This level of incompetence is unacceptable, and I would strongly advise anyone considering them to think twice before entrusting them with their property needs.