DO NOT DEAL WITH CTHA (Cape Town Holiday Apartments) FOR ANY ACCOMMODATION NEEDS NOT EVEN VIA BOOKING.COM

Good Day

I wish to ALERT all unsuspecting holiday makers who wish to book accommodation with CTHA directly or via the Booking.com website. DO NOT BE TEMPTED. YOU WILL REGRET DING BUSINESS WITH THEM. THEY ARE ********* AND NOT TO BE TRUSTED. I booked accommodation via Booking.com for July 2019 in Cape Town. CTHA lists their apartments that they manage on Booking.com as well. It just so happened that the apartment I selected at Lagoon Beach Apartments Milnerton, is managed by them. Now just see how they operate like the VULTURES that they are. My booking allowed me free cancellation up to a certain date and also the funds would be taken from my bank account on a certain date. IMMEDIATELY, the next day, the funds are withdrawn from my account to settle my accommodation. I had no problem with that as I was happy with the apartment that I had booked. I like staying at Lagoon Beach. A few days later, I receive an email stating that the apartment that I had booked is no longer available as it requires major maintenance. I was not happy about this as we all know maintenance is something that you schedule. You do not list a property as being available and then say OOOPS sorry it's not available but we will give you something else. I was NOT HAPPY but had no time to find other accommodation and due to the fact that they had already withdrawn my funds, I risked losing out on a full refund. Here the vultures were already in action. I was NOT HAPPY WITH THE ALTERNATE ACCOMMODATION. I do not like living with other people's clutter and it seemed like an AirBNB that they provided as an alternative. On arrival, I had to pay a breakage deposit of R1000 and according to their confirmation letter, would be returned within 7 business days. It is now TWO MONTHS LATER, I AM STILL WAITING TO BE REFUNDED. They had all sorts of excuses for this delay. But it all appeared to be a ploy to get out of refunding me my money. It seems like CTHA does this all the time from other guest reviews that I have read. So here is my advice to unsuspecting visitors to Cape Town. DO NOT DEAL WITH CTHA for any holiday accommodation. THEY ARE UNPROFESSIONAL AND PATHETIC, AND WILL ROB YOU OFF YOUR MONEY IF YOU ALLOW THEM TO. With thanks Fairuz Daniels