NN
Nomzamo N
1 reviews | Active since Apr 2021
23 Apr 2021, 09:12
CTHA is a totaly ****!!!!!!!!!!!
CTHA is a totaly ****, they requested a R1000 brokage deposit on our arrival with an arragemnet of returning the amount after 7 days. After checking out they then said they are charging us R300 for DIRTY TOWELS!!!!!!! On arrival they never said we must not use the towels from the apartment. They said they will refund us R695.00 it has been over 2 weeks waiting of the refund. When they finally refund us they refund and take the moneny again.!!!!!!!! Shayne Bezuidenhout says its the banks error!!!!!!!!!!!!! The CTHAis a totaly **** !!!!!!!!!!
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Replies (7)
Cape Town Holiday Apartments's replyOfficial
23 Apr 2021, 16:03Good day,
It seems there are some confusion. After check out, Shayne send an email informing you of the stained towels with photos. Refund was put on hold to allow you an opportunity to put your side forward. This morning when you advised that the refund bounced back to us, Shayne informed you
It seems there are some confusion. After check out, Shayne send an email informing you of the stained towels with photos. Refund was put on hold to allow you an opportunity to put your side forward. This morning when you advised that the refund bounced back to us, Shayne informed you
Cape Town Holiday Apartments's reply23 Apr 2021, 16:03
Official
Good day,
It seems there are some confusion. After check out, Shayne send an email informing you of the stained towels with photos. Refund was put on hold to allow you an opportunity to put your side forward. This morning when you advised that the refund bounced back to us, Shayne informed you
It seems there are some confusion. After check out, Shayne send an email informing you of the stained towels with photos. Refund was put on hold to allow you an opportunity to put your side forward. This morning when you advised that the refund bounced back to us, Shayne informed you
Cape Town Holiday Apartments's replyOfficial
23 Apr 2021, 16:04that he will contact the bank to find out what happened and ensure this is sorted as soon as possible. Shayne will keep you updated with feedback from the bank.
Cape Town Holiday Apartments's reply23 Apr 2021, 16:04
Official
that he will contact the bank to find out what happened and ensure this is sorted as soon as possible. Shayne will keep you updated with feedback from the bank.
NN
Nomzamo N's updateReviewer Update
23 Apr 2021, 16:42Who was informed that the refund is been set aside for us to respond to the stained towels!!!! We have been waiting for that bloodly refund for two weeks now!!! Infact we called the bank and we were informed that R695 was taken by you so infact you owe us R1390, I just don't understand for instead of refunding you detabit ???? Again. So a full amount of R1390 should be paid back into the account, Banks are opened tomorrow ????????????????????????????????????????????????????????. It's funny how Shyane took the whole day to give us feedback from the Bank. I have been calling you office the whole day with no answer ????????????????????????
NN
Nomzamo N's update23 Apr 2021, 16:42
Reviewer Update
Who was informed that the refund is been set aside for us to respond to the stained towels!!!! We have been waiting for that bloodly refund for two weeks now!!! Infact we called the bank and we were informed that R695 was taken by you so infact you owe us R1390, I just don't understand for instead of refunding you detabit ???? Again. So a full amount of R1390 should be paid back into the account, Banks are opened tomorrow ????????????????????????????????????????????????????????. It's funny how Shyane took the whole day to give us feedback from the Bank. I have been calling you office the whole day with no answer ????????????????????????
NN
Nomzamo N's updateReviewer Update
23 Apr 2021, 16:47Who was informed that the refund is been set aside for us to respond to the stained towels!!!! We have been waiting for that bloodly refund for two weeks now!!! Infact we called the bank and we were informed that R695 was taken by you so infact you owe us R1390, I just don't understand for instead of refunding you detabit ???? Again. So a full amount of R1390 should be paid back into the account, Banks are opened tomorrow ????????????????????????????????????????????????????????. It's funny how Shyane took the whole day to give us feedback from the Bank. I have been calling you office the whole day with no answer ????????????????????????
NN
Nomzamo N's update23 Apr 2021, 16:47
Reviewer Update
Who was informed that the refund is been set aside for us to respond to the stained towels!!!! We have been waiting for that bloodly refund for two weeks now!!! Infact we called the bank and we were informed that R695 was taken by you so infact you owe us R1390, I just don't understand for instead of refunding you detabit ???? Again. So a full amount of R1390 should be paid back into the account, Banks are opened tomorrow ????????????????????????????????????????????????????????. It's funny how Shyane took the whole day to give us feedback from the Bank. I have been calling you office the whole day with no answer ????????????????????????
Cape Town Holiday Apartments's replyOfficial
23 Apr 2021, 18:46Shayne spoke to you earlier over the phone as well as with your sister. As soon as you send him the details of these debits as discussed he will take this up with the bank to see what is going on and why your sister's account is being debited without anyone's consent. From CTHA we would like to
Cape Town Holiday Apartments's reply23 Apr 2021, 18:46
Official
Shayne spoke to you earlier over the phone as well as with your sister. As soon as you send him the details of these debits as discussed he will take this up with the bank to see what is going on and why your sister's account is being debited without anyone's consent. From CTHA we would like to
Cape Town Holiday Apartments's replyOfficial
23 Apr 2021, 18:46Shayne spoke to you earlier over the phone as well as with your sister. As soon as you send him the details of these debits as discussed he will take this up with the bank to see what is going on and why your sister's account is being debited without anyone's consent. From CTHA we would like to
Cape Town Holiday Apartments's reply23 Apr 2021, 18:46
Official
Shayne spoke to you earlier over the phone as well as with your sister. As soon as you send him the details of these debits as discussed he will take this up with the bank to see what is going on and why your sister's account is being debited without anyone's consent. From CTHA we would like to
Cape Town Holiday Apartments's replyOfficial
23 Apr 2021, 18:47sincerely apologise and we will ensure the bank gets this sorted for you.
Cape Town Holiday Apartments's reply23 Apr 2021, 18:47
Official
sincerely apologise and we will ensure the bank gets this sorted for you.