Disappointing Experience

We booked this hotel via Booking.com and two minutes after we booked, we decided to stay in Constantia and not in Cape Town. After our request to cancel was denied, we decided it's no problem, we will stay with them.

When we got to the hotel, a very unfriendly lady wrapped in a blanket got up and was not aware of our booking. I had to call the host to find out what is going on. Nothing was prepared for us, they even tried to put two of my guests in "the bosses" room where there were personal items. We had to operate in the dark as there were no load shedding lights. When we finally got our rooms sorted, none of the showers had shower gel or shampoo, just empty containers. We asked the person on duty why the rooms smelled like smoke, he then mentioned guests must be smoking.

I am very disappointed that we had to pay for this stay, this hotel should not be called a hotel yet.