Pathetic Service - untrained staff

I am seriously disappointed in the service and staff at Cape Town Fish Market - Greenstone Hill. I took my sister for lunch while she was visiting me for a few hours before her flight out again and I was so embarrassed. First we get there and are seated. I sit on a bench that almost fell right off.. we had some sushi starters from the bar so that went well. We ordered our main meal (Seafood Platter) needless to say it was absolutely horrible. The Muscle pot sauce was burnt, the lemon butter and tar-tar sauce tasted like soap and the calamari \stips"were not strips and sweet. Waitress asked if we wanted Grilled or fried Calamari"