Extremely Rude Staff Members

Hi there,

Yesterday I had lunch with my family which eventually turned into a dinner. We were at the Cape Town Fish Market at the V&A Waterfront for hours. We were served by multiple waiters and waitresses due to moving location as well as staff ending their shifts.

However it came to our attention that there was a rude staff member at the establishement. Her name is Genovia and she was extremely rude, not only did she have no manners whatsoever but she spoke over each and everyone of us as customers. It was almost as if she had no idea what the meaning of customer service was. I am well aware of the racial climate in this city but it is however inevitable due to the lack of knowledge that some may have. Under normal circumstances this situation would been beneath me, however it is unfair for anyone else of any other race to go through this. She is destroying this business and it will be to the establishment's demise to keep her any longer. I myself do not encourage any loss of employment however I'm quite positive that someone who actually needs the job can do better.

I have no idea how your policies work and how you enforce your code of conduct, but please have a look see.

1. She was extremely rude. 2. She bad mouthed a former colleague of hers (Tania) for leaving even though her shift ended. 3. She was extremely ******. 4. She used defamatory & derogatory terms towards us and I have evidence of this. 5. She stormed off even though we were still speaking to her. 6. I followed her to try and remedy the situation but she still continued. 7. A staff member fell and dislocated her arm and Genovia did not even show a hint of sympathy. 8. She spoke to us as if we were beneath her and showed no remorse through her atrocious behavior.

Her attitude was distasteful and disgusting. I will be taking legal action against her and laying a case of crimen injuria, so I suggest that you come on board in remedying this situation. Your restaurant has come under scrutiny before because of such situations. I wonder if Mr Krugmann knows that there are people like this destroying his business. Please kindly advise on the way forward.