EXTREMELY DAMAGED FRIDGE, BADLY DENTED

I bought a fridge from this place a few months ago, upon viewing the fridge there at the place there was nothing wrong with the fridge, it had a few and very little viable dents on the door. When i got the fridge delivered to my place and after unwrapping the fridge i noticed that both sides of the fridge was badly dented, like it fell, deep big dent on both sides of the fridge, this fridge is badly damaged.I called the place and got through to a lady who told me someone will get back to me, this was a few months ago and each and every time i call i get the same message, i eventually got through to a man after months and told him whats happening as the fridge now started making a sound, he told me he will take it up with management , I've called this place numerous times and got no response , its been weeks since i had someone got back to me since my last call. I called today again and they told me they can have a technician out but other than that there is nothing they can do about the damage to the fridge as its been months later !! I've told them I've called when i got the fridge but this has not been taken into account!!! almost 5 months later someone gets back to me and tells me there is nothing they can do as i didn't call sooner.

What happened to all the times i called up and was told someone will get back to me and never did? its been months now. EXTREMELY POOR CUSTOMER SERVICE!!!!!!!!!