RE: ********* BILLING & COUNTLESS DELAYS

Vehicle towed on 23 February 2016, driver of the company wrote on the Job Card \No towing costs\" and signed next to it. Original job card book matches the copy handed to client. All employees dealt with at Cape Road Assist confirmed that the bill of R6 k + will be credited and adhere to initial agreement of \"no towing costs\". To date, almost 4 weeks later, the buck is still being passed from one staff member to the next. When I complained about the poor level of service, Ghaliema put the phone down in my ear. "