TM
TAARIQ M
1 reviews | Active since Oct 2024
18 Oct 2024, 12:43
Bad service from Cape Retirement Fund
Submitted my claim on the 5 September. Been trying to contact them all week via whatsapp, email and land line. Land line terminates the call while you wait and they do not respond to the other forms of communication. Extremely unprofessional and scary when you cant get updates or communicate from a company that is dealing with you retirement funds. I wanted to go to their offices but i read a reveiw that security does not allow you in with out an appointment..but there is no way to get through to them.
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TAARIQ M's updateReviewer Update
04 Nov 2024, 09:55Eventually got through and a agent advised that everything is in order and I should receive the funds by the following week. After a week I phoned again and a lady advised that it will take another 2 weeks! She was brilliant though, remained calm during my rant and assisted me with applying via the mobile app. Funds came 2 days later. Crf should employ more helpfull staff such as Natasha.
TM
TAARIQ M's update04 Nov 2024, 09:55
Reviewer Update
Eventually got through and a agent advised that everything is in order and I should receive the funds by the following week. After a week I phoned again and a lady advised that it will take another 2 weeks! She was brilliant though, remained calm during my rant and assisted me with applying via the mobile app. Funds came 2 days later. Crf should employ more helpfull staff such as Natasha.