Bad service

I had the fund for 20yrs and when I was suppose to get my money, it was transfered to other account. Git an advice from them that I must wait for 50yrs so I can be less taxed by SARS so I took the advice. I was told there has been an error with my tax but it will be sorted in a month, 2months has passed and I asked only then I was told unfortunately there are super bad news for me the error can't be rectify or unless I deposit the same amount back to CFR, how possible is that. After sometime I was promised that they are going to resolve the problem. I had to sign some documents last month and I again had to send an email and ask the progress. I am being told that there are documents sent. How long and why must I ask for me to get the information about my money.