A lack of service is rotten service

After much effort to make contact with this service provider, I eventually managed to get a response and a service visit by one of their technicians. It cost me an arm and a leg to have a single small part replaced, the appliance regassed, and the "timer" set. We monitored the appliance and noticed the motor was "running" for 4-5 hours on end before switching off. It would then take the same time before the motor would start running again. At that time the fridge/freezer would defrost and the contents of both compartments (fridge and freezer) would no longer be "cooled".

I again tried to contact Cape Repairs and on Friday 28 July 2023, I managed to get hold of the service provider, and the lady who answered the phone said they would send out a technician asap.

On 2 August 2023, I am still waiting for a technician to come and sort out the issue which it was promised they would do asap, which before the service had never been an issue. I am unable to get hold of anyone at Cape Repairs, and despite numerous emails, WhatsApp messages, and telephone calls, I am still waiting and the issue is still unresolved.

The numbers I contacted and email addresses are as follows: *** - *** *** - ***

I will most certainly not recommend this service provider to anyone in need of the "service/s" they provide despite their "promise/s" and written "warranty" they gave me.