This will company will give you the run around, and expect abuse when they damage your belongings

I used Cape Removals for a move between Cape Town & Joburg. I was in touch with my driver for two days prior to be move making arrangements, and on the evening prior to moving I got a message from said driver letting me know he would not be doing my move and also that he had no idea what time my move would actually be happening.

On the day of my move a team arrived, and sadly 5 minutes into the removal process the movers damaged my TV stand, ignoring my instructions and the extra R5000 I had to pay to have a few key items wrapped.

The crew manager from Key Removals got very aggressive and abusive with me when I pointed out the damage. He tried to make out as if I was a **** and that I had damaged the item myself. I pointed out that I had paid for the items to be wrapped, and that I have had to work hard for the things I own. Sue from Cape Removals promised to have the cabinet repaired and have it sent back to me when it was done. The cabinet was delivered to me still damaged and all they were willing to do compensate me for the damage was refund me the fee for wrapping the cabinet (less than 10% the value to replace).

The rest of my move however went smoothly and no other items were damaged.

No one followed up with me post the move to check in on me or to make sure there were no further issues etc.

I do believe that the situation could of been handled better and that Cape Removals should of done more to rectify their mistake, take better accountability as well as apologise for the abuse (I have recordings) I received from their driver / manager.