1 reviews | Active since Dec 2024
Positively DO NOT USE!
Do not use, unless you want your move to end in heartbreak!.. We have used Cape Removals three times now. But after the 3rd time, everything went down hill. Boxes went missing, we called and asked if they have a lost and found storage or container, but immediately the lady on the other end of the phone jumped on her high horse! We were accused for thinking their people are *****ing. ( That did not even cross our minds) It was everyone's fault except for theirs... To just get them, to go look in their lost and found storage was a pain! (I still think they didn't go look) Our brand new fridge also got a knock, but that probably also our fault! Oh and the cherry on the cake... Their adress on Google, is a Retirement Home!! Excuse- they all work from home, but they can't even bother to put their storage facilities adress on Google. Positively DO NOT USE!!!
I understand your concerns. But I feel what is unfair is, I repeatedly told her, no one less had keys for the storage place. Just us, the storage place did not have cameras on the unit, for no one less can get into there. Also when I send her a WhatsApp begging her to help me, she read it and ignored me! So I drove to your 'location' to just find out it was a Retirement Home... When I called her, to ask if I can come and help look, she got angry and frustrated with me. She only helped after I was begging and crying on the phone with her... She was on her high horse the moment I called to say please help me find my boxes... So am sorry you feel this is unfair. But I also felt treated unfairly.
I understand your concerns. But I feel what is unfair is, I repeatedly told her, no one less had keys for the storage place. Just us, the storage place did not have cameras on the unit, for no one less can get into there. Also when I send her a WhatsApp begging her to help me, she read it and ignored me! So I drove to your 'location' to just find out it was a Retirement Home... When I called her, to ask if I can come and help look, she got angry and frustrated with me. She only helped after I was begging and crying on the phone with her... She was on her high horse the moment I called to say please help me find my boxes... So am sorry you feel this is unfair. But I also felt treated unfairly.
This has been brought to my attention. I am sorry about your experience , I will look into the context, communication and storage issue and report back to you privately.
Regards
Brad Moore
This has been brought to my attention. I am sorry about your experience , I will look into the context, communication and storage issue and report back to you privately.
Regards
Brad Moore