JR
Jan R
1 reviews | Active since May 2024
18 Dec 2024, 13:27
Not Bad - will see on return
They were at least an hour late to start the packing into the truck, which meant I had to wait an hour longer for them to finish (although traffic was hectic on the day). It also meant that things got quite rushed at the end, so possibly not all the best care was given to some of the packing (will only really know in 3 - 4 months when renovations are done and items are returned from storage.) However if they had been on time this would probably have been a 4 star rating. I was also not happy that a second truck (at additional cost) had to be sent as everything would not fit into the first truck (but then I am not sure if there were more items or not as the day was a blur).
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Replies (1)Cape Removals's replyOfficial
18 Dec 2024, 13:46Hi Jan, we do apologize for the delays in the truck getting to you to start loading all goods, we do try and have all things quite seamless, but these things do sometimes occur, I do believe all goods should be in well contained condition, all safely loaded in the storage unit. The team did advise there were more goods than what was initially given based on site visit and your comparison list, so sent the extra truck to avoid a days delay, I do hope you understand. Thank you
Cape Removals's reply18 Dec 2024, 13:46
Official
Hi Jan, we do apologize for the delays in the truck getting to you to start loading all goods, we do try and have all things quite seamless, but these things do sometimes occur, I do believe all goods should be in well contained condition, all safely loaded in the storage unit. The team did advise there were more goods than what was initially given based on site visit and your comparison list, so sent the extra truck to avoid a days delay, I do hope you understand. Thank you
