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charles D

1 reviews | Active since Jul 2014

31 Aug 2026, 09:25

Cape Removals Stay away.

If I could give them less than 1 stars I would. On the 20th I confirmed the allotted time of 13:00 was good for me. This was for my move on the 5th of September 2026.

I emailed them on 30 August 2026 to make sure everything is sorted to be informed they can assist me in the morning. Upon hearing this I was upset since I can only move after 12:00 so the 13:00 slot was very important and my allotted time seems to have never been confirmed.

I then wrote a bad review. After doing so I get a email stipulating that the 13:00 slot can now be done. I then confirm this slot and ask for confirmation. I get an email saying a formal quote will be sent in due course.

I thereafter receive a call asking why I gave a bad review. Cape Removals took no responsibility for their bad service for initially not booking my move on 20 August 2026. They instead blame shifts. This is definitely not a company I want to work with. If something goes wrong and they are responsible they will definitely try to shift the blame to you.

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Replies (1)
Cape Removals
Cape Removals's reply31 Aug 2026, 09:31
Official
Hi Charles 
This doesn't sound like our modus operandi, and we are sorry about your experience 
We will follow up and report back to you