Complaint

Good Day

I sent this complaint to Cape Point Vineyards and I have received no response to date.

I visited Cape Point Vineyards on the 26 December 2023.

We did not have a booking however there was availability in the tasting room.

I did not appreciate the service we received as we were a small table of 4.

1. We were not assisted unless we walked over to a waiter and requested assistance. 2. We had placed an order for hake and chips for my toddler and received chicken strips and chips. When we notified the waiter she said, "Oh I will note that to the kitchen." 3. The chips we received were as per below. The potatoes were old. 4. We placed an order for a few starters and were very disappointed we had to ask our waiter where the food was. The excuse was the kitchen is very busy. However, tables that came in after us were provided with their meals.

Overall this was not a pleasant experience. There were tables that came after us and were attended to promptly.

This is not the first time I have experienced poor service at Cape Point Vineyards. And I am not sure if this is a racial issue however I would like something to be done about this.