No Response and Dissatifactory service

Good day! <br> <br> I am writing with regards to a book i ordered for R375.00. Called Cape A Flame. A book ordered with the Cape Peninsula Fire Protection Association. <br> <br> I placed my order on the 17 September 2015. And on sending through the order i noticed an error with my surname on the order. I immediately sent through an email to report the problem and have it rectified. To this date i still have had no response. <br> <br> Today after my many attempts to contact someone, and Mr Kevin Gleeson, i finally got a response form him today stating that unfortunately they had already sent the names through 2 weeks ago. To my understanding, if they had checked their emails or many voice messages that i had left with Mr Gleesons cellphone voice mail. that my problem could have been rectified. <br> <br> My issue and disappointment lies in that with the first 100 books ordered, your name is printed on the front cover of the book. I will now have the incorrect name on the cover. <br> I feel this is very unfair as i did my best to try contact someone, via email , phone and their face book page (where they advertise the book for order). <br> <br> I want my name corrected. And feel that they should make a plan to do so. <br> <br>