RP
Ruan P
1 reviews | Active since Feb 2018
27 Jun 2022, 09:33
Terrible Booking experience
I asked to cancel a booking, 21 days ago and I'm still waiting. 13 days since I last received a email. Not only did I receive bad service, but the business practice is horrific. I made a booking 4 months in advance and had to cancel the very next morning. 4 months and they policy is they are taking 20% of the money for doing nothing, they still have oppertunity to fill the booking and all they offered was credit for the full amount. This is a terrible business model. I wouldnt want to book with you ever again. Worst booking experence in South Africa.
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Ruan P's updateReviewer Update
27 Jun 2022, 12:09IMPORTANT! The 20% cancellation fee is to intemidate you to take their credit points. Their Stragegy is for you not to take back the money but not repsond to you till you give up amnd take the credits, when i said I would take the credit they emailed me immediatly after 4min, but didnt reply for weeks on my other emails requesting my money. Big ****!!
RP
Ruan P's update27 Jun 2022, 12:09
Reviewer Update
IMPORTANT! The 20% cancellation fee is to intemidate you to take their credit points. Their Stragegy is for you not to take back the money but not repsond to you till you give up amnd take the credits, when i said I would take the credit they emailed me immediatly after 4min, but didnt reply for weeks on my other emails requesting my money. Big ****!!