Cape Garden Shocking service

I was provided a gift voucher for Cape Garden Center. Upon purchase at Cape Garden Centre R44 I was informed I could not use my voucher and had to pay cash or card. My daughter had reviewed the voucher and IT IS NOT only an online voucher but has a QR code which indeed means it can be used at instore purchase. I would like to be reimbursed for the full value.

I shop all the time at Cape Garden Center and am very unhappy with the service I received at R44 and Cape Garden in general.

I would like an immediate response to this complaint as I am very hurt and unhappy with this.

Regards Karen Leotta on behalf of Margaret Fairbairn