Bad service in store and no one bothers to reply to a bad review. Lacking in customer services in every way.

Good Day

My mother posted a review on the weekend and no one has bothered to make contact to resolve this situation. She was given a gift voucher for her birthday from my brother in Australia, instead of using the voucher she had to pay over a R1000 for plants that were meant to be on a voucher.

No one knew how the voucher worked nor could assist her with her query or call a manager. After writing a review on this still no one at Cape Garden Centre has bothered to reply. This is ****************. If this is how you treat customers then this is absolutely shocking.

I would like a response and how you are going to resolve this issue.

Regards.