No delivery and no refund since 20 Oct 2024 order#1085

I purchased 2 items online jeans and a pair of boots under order on 20th Oct 2024 order #1085. Two months later I had not received my delivery. I received a response after emailing to complain 23 Dec 2024. The response assured me and that I will receive it. I followed up again 24 Feb 2025 and once again received a positive response but no delivery. I have subsequently asked to have a refund and no response has been received