Moldy Biscuits and No apology after complaint

Below is the original complaint sent through to Cape Cookies on the 07th October..Fadiela a senior service consultant requested further information and the pictures but since then no apology....even after I had sent her a follow up message and copied your orders department.. Mold is a serious health hazard and I expected better. Very disappointing.<br> <br> Good Day, <br> <br> I bought a pack of your snack crax from Food *****s on Friday and upon opening found that some of the cracker biscuits had mould/fungi on them. <br> Ive taken a photo and will gladly send this to you,hope that you interested to see the photo. <br> <br> It was also a pity because I was looking forward to tasting your crax for the 1st time as I usually buy your biscuits and rusks. <br> <br> Hope to hear from you <br> <br> Regards <br> Karenza<br>