UNFAIR AND ********* TREATMENT :(

I am extremely disapointed in this company, especially the employee - Debbie Swanepoel. I experienced some major financial setbacks due to unforeseen illness in the family and made a payment arrangement with the company. I went to the company before my payment was even due to request down payments. I did not run away or neglect my responsibilities! Debbie Swanepoel was extremely rude from the beginning, however i was desperate with my back against the wall. She advised that she will list me if i did not increase the payment offer, I INCREASED IT AS SHE requested/rather instructed, however they went ahead and still listed me as 3 months in arrears AFTER i made the required payments!!! I kept my end of the deal, but they did not. Now my emails requests are being ignored. I need my name to be cleared as the treatment i received is not fair!