Unable to get new card

Somebody from Cape consumers phoned me to say I will receive my new card. I was in a shop doing shopping and I then realized at the check out that my card has expired and I have not received my new card. I called Cape Consumers and they stated it was at the post office .. I took time off and went to the post office only to hear that it was still in Cape Town. I called again and a lady informed me I must go to big bay post office it was there. I am living in Sandton for 2 years already and they were informed of my new address. They then promised me it will be couriered to me . I waited and waited and phone again. I wanted to speak to a manager and was told that a manager will call me back. Also that did not happen . It is almost a month now that I am trying to get my new card.member number 768111