Failed Promise and Assurance

After multiple assurances from them to pay my wife her year-end cash back bonus by end 2020 after she cancelled her membership in July last year, we still have yet to receive a solitary cent. They certainly don't understand the meaning of the principle of 'the customer is King'! This type of business lack of etiquette is what eventually leads to a business demise. We now have total disrespect for Cape Consumer/Lemas.