aM
augustyn M
1 reviews | Active since Feb 2015
28 Sept 2020, 16:45
Communication impossible with Bsmart/Cape Consumers
Phone calls to the one only phone number available don't get answered. My experience today was exactly the same as reported by Tom M on 21.09.20. I spent an hour trying to make contact at no avail. I have sent email and so far no response. All I want to do is reset forgotten pin number! System doesn't recognize my email address or account number. I now consider closing my account with them.
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Replies (2)
Cape Consumers's replyOfficial
08 Oct 2020, 14:27 Good day. Our staff are working from home in order to remain operational during the lock down period. Please allow us to investigate with reference to your dissatisfaction by providing us with your account information to assist us to make contact with you. The bsmart team
Cape Consumers's reply08 Oct 2020, 14:27
Official
Good day. Our staff are working from home in order to remain operational during the lock down period. Please allow us to investigate with reference to your dissatisfaction by providing us with your account information to assist us to make contact with you. The bsmart team
aM
augustyn M's updateReviewer Update
08 Oct 2020, 15:35My account nr is 858960, but how do I communicate it to them if all communications fail?
They have still not responded to my email sent mid March already!!
They have still not responded to my email sent mid March already!!
aM
augustyn M's update08 Oct 2020, 15:35
Reviewer Update
My account nr is 858960, but how do I communicate it to them if all communications fail?
They have still not responded to my email sent mid March already!!
They have still not responded to my email sent mid March already!!