Cape Consumers not customer orientated...

I was not really surprised to read a lot of negative reviews on Cape Consumers. Being a member for more than 30 years, I realized this year after making a few calculations, that the bonus is far less than even the money known as surcharge levy which we had to pay every month in advance. Add the annual card fee and B-Smart membership fee and you are actually losing out. So I cancelled our membership, only to hear that we can only cancel after paying the last amount, which I am totally prepared to comply to, but there is no reaction to my simple requests to give me details about my spend and the banking particulars. I also do not experience a friendly customer-friendly reaction to my requests. As if they do not care to lose customers......