Bsmart consume my money

05 Sep 2020, 09:59 Cape Consumers consume my money I've been a member of CC for 29 years. During June/July I received notice of new pricing system and stopped using the card as the new fee of R120.00 per month would have been more than my bonus. During July I send them a mail requesting final settling amount for end July and instruction to cancel my membership. A Johnny Van Zyl, Member experience specialist rep**** tha because I have outstanding budget account I will receive a final settlement in August only and that my account will only be closed if it shows nil balance. I did indicate that I will pay full outstanding amaount on receipt of it in my original mail. I then requested telephonic outstanding amount and paid this amaount in full end July. In August my account showed a credit balance and they charged my R120.00 membership fee. This will now continue every month until the credit is depleted and then my account will go into arears. The only thing they are interested in is getting the increased membership fee for as long as possible. AFTER REVIEW ABOVE I RECEIVED A CALL FROM JOHNNY TO APPOLOGISE FOR THE DELAY. HE INFORMED ME THAT HE IS NOT DEALING WITH MY CASE ANY MORE AS IT HAS BEEN ESCALATED TO HIS SUPERVISOR. UP TO THIS DAY - 20 NOV NOTHING HAS HAPPENED. THEY TAKE R120.00 EVERY MONTH, EXACTLY AS I PREDICTED. WHEN THE COMPANY DECIDED ON NEW FEE STRUCTURE THEY NEW THEY ARE ****ING THE LOW SPENDING CUSTOMERS, YET THEY REFUSE TO END THEIR MEMBERSHIP. AS A PENSIONER I KNEW I WILL NEVERBE ABLE TO SPEND ENOUGH TO JUSTIFY MEMBERSHIP FEE. ONCE ALL CREDIT IS MY ACCOUNT HAS BEEN CONSUMED BY THEM THEY WILL PROBABLY START THREATENING ME WITH LEGAL STEPS AND THAT FOR OUTSTANDING FEES ON A CARD I STOPPED USING IN JUNE.