kK
khalil K
1 reviews | Active since Oct 2013
24 Mar 2015, 11:03
BEWARE OF BAD SERVICE BY CAPE CONSUMERS BSMART
i am very disappointed with the poor level of service by Cape consumers bsmart.<br> Filled a credit application form. Received a sms confirming acceptance of credit.<br> Days later received a request that now the company needs additional documents. They why request this after sending me a sms confirming credit confirmation and acceptance.<br> <br> After sending in additional documents.<br> NO calls NO sms NO feedback advising me outcome until i had to call myself to check the reason then only to be told that the application has to withdrawn. No reason. left details for sumone to call me which nobody called me. Had to call again to check then to be told reason. <br> <br> BEWARE OF CAPE CONSUMERS BSMART.
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Replies (1)Cape Consumers's replyOfficial
20 Apr 2015, 08:07Hello khalilk,
We have addressed the complaint with the relevant parties. As an institution that cares, we appreciate that you brought this matter to our attention. We highly value exceptional service, and by handling this matter we can improve our service.
We have addressed the complaint with the relevant parties. As an institution that cares, we appreciate that you brought this matter to our attention. We highly value exceptional service, and by handling this matter we can improve our service.
Cape Consumers's reply20 Apr 2015, 08:07
Official
Hello khalilk,
We have addressed the complaint with the relevant parties. As an institution that cares, we appreciate that you brought this matter to our attention. We highly value exceptional service, and by handling this matter we can improve our service.
We have addressed the complaint with the relevant parties. As an institution that cares, we appreciate that you brought this matter to our attention. We highly value exceptional service, and by handling this matter we can improve our service.
