Being loyal does not always mean going the extra mile for your customer, thank you Cape Consumers!!!

Each year since 2009 we joined Cape Consumers/BSmart team we where privileged to have had a out bonus due to the volume of purchases and Insurance linked to the card. Each year it was well received. Until last year 2020 I lost my work and saw that we where billed R118 when we did not use the card to spend. (no funds for buying since my unemployment). We informed the team that we cannot pay R118 each month to have the card open and lost 2 months of money that we could have spend on food.

We then cancelled the card and due to this it takes longer than the normal time. I started my email communication early in Nov and until today have no feedback to why this is such a long process. After many calls they continue to tell us the same thing over and over and no one has a better story than the previous person. The financial year closure ends June each year. How could this take the institute so long to calculate our out bonus that is our privilege.

I cannot for the first time believe that this is the attitude. I would never join them again. We have been such good and loyal customers that I cannot believe they are treating us this way.

Marlene Rossouw