Absolute appalled by non-existing service and humanity!

Pathetic service, ice cold service like a robot. What type of company has Cape Consumers become.

After my fathers passing, the account that he was a member of almost 50 (YES FIFTY) years of, was merely cancelled. No condolences nor thank you for being SUCH a loyal client. No just a letter, that the account would not be able to be transferred to his spouse (my mother). She must now complete a new application form as if a new client. She too had a card and just like that. Good bye.

Within a few minutes of this very impersonal telephone call that left me as cold as the day of my father's passing (not even 2 weeks ago)!

Wow... I can remember that my dad used to tell my how proud he was to be part of such a great company and how humane they are and he referred a lot of our family members to Cape Consumers. He even had his insurance through them, which now is also going to be cancelled just like that as it is going off against his Cape Consumers account. Wow... What a shame that a VERY AFRIKAANS company is such a disgrace and shame to our nation! Speechless!