KP
Kelly P
1 reviews | Active since Jan 2022
26 Jan 2022, 18:44
Pay back my deposito in terms of the contract.
I'm am so disturp and stress due to my deposito than this company don't want to pay according to the term and conditions. They don't reply on messages or pick up the fone. Please stay away from this agency rather book through B&B or guesthouse via Booking.com. I'm not gonna leave this company,cause I see alot of complaints with the same issue. How many people will this company still steel from. You not good for any business Shelly Havenga have alot of issues besides paying my money back I worked for.
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Cape Coastal Accommodation's replyOfficial
18 Feb 2022, 17:52 Apologies for your bad experience, however we have taken immediate action after receiving your complaint on Hello Peter. We immediately addressed this issue with the owners and given the timeline stated in the contract ie 15 working days, we have now decided that the owners refund the breakage deposit directly to the guests. We do apologize for the inconvenience caused however between inspecting the property after the stay, communication with the owners, and then subsequent bank transfers timelines, we have decided to rather let the owners refund the guests directly. This is from immediate effect, as we are extremely busy with new enquiries, 2 of our staff members have been off sick for a few weeks adding additional pressure on us. Once again we humbly apologize for the inconvenience caused. Although we know that your deposit was refunded in full it was 3 days over due and for that we do also apologize.
Cape Coastal Accommodation's reply18 Feb 2022, 17:52
Official
Apologies for your bad experience, however we have taken immediate action after receiving your complaint on Hello Peter. We immediately addressed this issue with the owners and given the timeline stated in the contract ie 15 working days, we have now decided that the owners refund the breakage deposit directly to the guests. We do apologize for the inconvenience caused however between inspecting the property after the stay, communication with the owners, and then subsequent bank transfers timelines, we have decided to rather let the owners refund the guests directly. This is from immediate effect, as we are extremely busy with new enquiries, 2 of our staff members have been off sick for a few weeks adding additional pressure on us. Once again we humbly apologize for the inconvenience caused. Although we know that your deposit was refunded in full it was 3 days over due and for that we do also apologize.