Terrible service, even worse feedback

As I sit here, I have a vehicle sitting at Cape City Volkswagen since Monday 2 March 2015. <br> <br> We took the vehicle in to check a specific leak which we had noticed, as well as to do a generaal diagnostic test of the vehicle and advise any repairs that where required. <br> <br> Following the test we were advised that a part needed to be ordered from the VW warehouse to perform the repairs as they did not have the part in stock. Thereafter we where advised that they would try to get the parts in the after market. Well, its been 14 days, and nothing. We are constantly calling to follow up on whats happening. Our service agent never has a straight answer, its always, \we are expecting parts today and we will let you know once the truck is here whether your part is here or not". Of course"