3 Floors of Incompetence

This is information about my experience when buying my Golf GTI Mk7 from Cape City VW that I wanted to share with other VW fans and buyers:<br> <br> 1st floor - Ragieb Edross (New Care Sales), does not return calls or emails once your sale is complete. Also ignores you when visiting the dealership like he has never met you. Will not go the extra mile for his clients until you threaten to involve your attorney and then he does his job.<br> <br> 2nd floor - Aldred Jansen (Parts Sales), great customer service but ordered the wrong part on my second order and I ended up forking out cash for nothing that is unrecoverable.<br> <br> 3rd Floor - Jaco / Gary (Service / Wash Bay), left Aldred from parts to do the job card for my part replacement and when my car was scratched on every panel in the wash bay they accused him of not being qualified to book a car in for service / part replacement so procedure was not followed so they are not to blame.<br> <br> After this experience I wonder how they keep their jobs and the doors open to the place. Good customer service and a well run business is about attitude and wanting to thrill the customer. Cape City VW is the benchmark for how not to do business or customer service.