1 reviews | Active since Jul 2013
Telephonic Enquiry
<p>Remind me NEVER to enquire with this company again when designing a new restaurant.</p> <p>I called them up to do an enquiry re parts for a sink mixer vs replacment...obviously it was too bitty for the sales lady on the other side of the line. She simply brushed me off and told me they were too busy!</p> <p>Disappointed</p> <p> </p>
Good Morning
We would like to sincerely apologise for having given the impression that we are too "busy" to assist with your query.
It is my understanding that whomever you dealt with yesterday intended to get your details and return your call as they were dealing with a customer in store. However as with most things a misunderstandings do occur.
Concerning your request, it seems whoever answered your call yesterday, did inform you that we do not carry spare parts for sinks.
Again we apologise for the inconvenience.
Good Morning
We would like to sincerely apologise for having given the impression that we are too "busy" to assist with your query.
It is my understanding that whomever you dealt with yesterday intended to get your details and return your call as they were dealing with a customer in store. However as with most things a misunderstandings do occur.
Concerning your request, it seems whoever answered your call yesterday, did inform you that we do not carry spare parts for sinks.
Again we apologise for the inconvenience.
Thanks for your reply...they certainly didnt intend to get my details.
It was blatent that she was too busy. I would suggest that your sales staff use better communication s****s in future like just being honest enough to say that they have another customer waiting and that perhaps they could call back to provide an alternative contact...those kinds of retail s****s work wonders for future business...it builds relationship and today business needs it more than ever.
Regards
Thanks for your reply...they certainly didnt intend to get my details.
It was blatent that she was too busy. I would suggest that your sales staff use better communication s****s in future like just being honest enough to say that they have another customer waiting and that perhaps they could call back to provide an alternative contact...those kinds of retail s****s work wonders for future business...it builds relationship and today business needs it more than ever.
Regards