BAD POST OP SERVICE!!!

I would like to express my deep dissatisfaction with my son’s anaesthetist, Dr Brossy, who was the anaesthetist present when he had dental surgery at constantiaberg mediclinic on the 26th of September 2019. Firstly, when his dentist phoned me to confirm that the procedure had been booked, she told me that the anaesthetist will be in contact with me before the said date. Dr Brossy did not make contact with me at all with any instructions before the operation. He also did not bother contacting me with regards to the amount that will not be covered by my medical aid, instead he told me literally 5 minutes before the procedure that there will be a shortfall of about R1000, this was his exact words. My son came out of surgery and was on a Fentanyl drip. He was barely awake when Dr Brossy left the hospital. After a while in the A-Ward at constantiaberg, the nurses decided that they were going to take out the fentanyl drip and put him on a saline drip. He was still extremely sleepy and they decided that they had to move him to the high care ward so that he could be monitored continuously. They told me that they had let Dr Brossy know what had happened and that he had been moved to a different ward. Dr Brossy did not have the decency to come back to the hospital and check up on him, his “patient”. At about 15:30 that afternoon my husband got fed-up and asked for them to get Dr Brossy on the phone. I don’t see why we should have been the ones to make contact with him first, but nonetheless he then gave the nurse another instruction and she put something else in the drip which according to her, something to reverse the effects of the anaesthesia. About a half an hour after that , he was awake, used the toilet and we were ready to be discharged. The next morning, I made my way right back to the hospital and spoke to the patient experience manager to express my utter disgust with the way Dr Brossy treated us (or lack of treatment) while under his care. The hospital done an investigation and according to them they had a few questions for Dr Brossy which he cleared up for them and he was supposed to contact me with an explanation. This was on the 2nd of October. Up until now, I have not heard a single word from Dr Brossy!!! The only thing I received was him putting through claims to my medical aid which is WAY more than what he told me on the day of the procedure. In my opinion, Dr Brossy should not get a single cent for the way we were treated on that day, and he should refund everything that he has gotten paid from my medical aid so far! I have since requested my son’s clinical records from Constantiaberg and I am in the process of getting a second opinion because I cannot believe that this could be the standard of care that should be provided to patients. I am utterly disgusted.