Capago Visa Service UNPROFESSIONAL, COMPLETE ******* & still blaming LOCKDOWN DELAYS in September 2022

ABSOLUTELY SHOCKING SERVICE. UNPROFESSIONAL & COMPLETE ******* for the amount of money paid to this company. Visa application service fee **** Platinum service fee additional charge **** Delivery service : 240 ZAR Clients can no longer choose to collect their VISA we now have to pay the above additional charge adding only further delays to delivery & this is in NO WAY providing convenience. Capago website states: Please note that once scheduled the Postnet delivery cannot be changed. Postnet is a standard service and not overnight. It takes 4-5 working days, depending on delays due to lockdown, from the time Capago receives it and ships it. "LOCKDOWN DELAYS" - what a joke. According to Capago tracking - my visa was received 2 days ago back from the consulate - at this point i make my final attempt to call their call centre! Because ofcourse no response was received on my previous emails and their chatbot is non existent! "Despite after completing an exercise of having 3 different people call on random days (calls were either dropped, or attended to after 22-25min). i finally manage to speak to Customer service agent : Thabelo with each call he has asked for me for my contact number - once again he promises and assures me with confidence he will call me to confirm by 2pm as he has sent a request to his manager who will release the application for me to collect at Postnet Observatory Cape Town. I argue to say he has ensured me before he will call me back and has never done so! I wont hold my breathe for this phone call as when this company has no solid feedback on your application "PLEASE GIVE ME YOUR NUMBER, I WILL CALL YOU BACK" is their modes-operande. I later proceeded to continue to use the tracking facility on their website. The status of my VISA is unchanged and capago cape town is still in possession of the documents, has not dispatched to Postnet for delivery after 3 days and my flight is scheduled to leave in 3 days. I am reporting this incident as high priority and intend to blast this on every social and media platform to create further awarewness of this ******* company and their blatant disregard for service delivery