Security Wanting

I have just witnessed the most appalling example of customer service by this security company. CAP installed a sophisticated alarm system to a property quite a long time ago, and have been receiving the contractual fees regularly without fail. This morning the customer detected that the system was not functioning, She called CAP and was bounced from department to department. Eventually a representative called her back and said they cannot attend to the problem until 5.30pm the next day! Plus she will have to pay a callout fee of R850 for the privilege. That means no protection for at least 36 hours. In the South African crime environment context, this is a particularly poor example of customer service to a vulnerable person.