Failure of services & terrible customer service in the aftermath

Our contract has been breached in serval ways. The customer service we've received is beyond dismal - I've been asked to explain these issues to a 4th person now which I can only describe as a delay tactic. No apologies either or care in responding "quickly and efficiently" as they should. In summary: - They failed the resident (by not helping his access the complex and lying about him being find when in reality he had to wait outside the complex for over 3 hours during the night) which was investigated, admitted to and remedied on their side, however, - The response time in the last has been extremely worrying - The armed response has no access to the property in times of need when the gate isn't working - I have been told the best way to communicate is via their very slow email address which has gotten us no where - and be sure to get a ticket otherwise they don't count it! - Had a meeting in which they tried to re-sell the product instead of dealing with the issues and were incredible defensive throughout - Struggled for over a month getting a copy of the contract - There was the gate being knocked and opening and closing non-stop incident which was not picked up and therefore not responded to in real-time, the Whatsapp chat, or Nov report which they've delayed investigating and still have no answers - I was called about it last week Thursday and today they said they still 'need time' - Our body corporate confirmed they have not received any monthly reports from them during the duration of this contract - They tried to charge us for maintenance of the cameras which is clearly stated in the contract that it is covered by them - and we pay for this monthly as well as an extra cost - The November report was not updated when shared with us and still has yet to be updated - we've had to get additional guards at our expense due to feeling unsafe and this system failing us