Money chewing business

Money chewing business, aimed at assisting the community but they are busy *****ing our money. My niece app**** in 2018 for 2019's intakes with 6 choices but only 1 was captured, last year December she also app**** again for 2020 with 6 choices none of them have been captured mind you each change of mind is paid for. Her CAO number is :*** they then called her recently asking her to re-submit her application when following up on that they say it would be updated after 15 days what kind of service is date?