Canvas Moments do not deliver

I ordered a product from Canvas Moments on their Facebook page 6 February 2021. I paid the amount in full and payment was cleared from my bank account on 10 February 2021.

The ‘designer’ confirmed my purchase and wanted me to check the names on the canvas etc which I did and I gave the go ahead for the printing.

Andrew from Canvas Moments then mentioned that they are moving to a new space and for the duration of the move, no printing will be done. He said shipping should still happen at the end of the week. This was on February 8th, 2021.

On 17 February 2021 I enquired again from Andrew since I received no communication from them. Andrew told me that he is only the ‘designer’ and I must WhatsApp ‘Elizabeth’ or email ***

The email returned ‘delivery failed’. Elizabeth’ rep**** on my WhatsApp, saying that my order is in the queue to be printed and it will most probably be shipped at the end of the week and I should receive a tracking number to confirm.

Today is Saturday 27 February 2021. I have not received an invoice, email to confirm my purchase or a tracking number - nothing whatsoever. I sent WhatsApp messages twice this week, my messages were read but NO response.

I saw more reviews from very unhappy customers on their Facebook page which were brushed off with ‘we laugh at these reviews’ by Canvas Moments.

R965 wasted..